Shipping Policy
Shipping Policy
Effective Date: August 4, 2026
Last Updated: August 4, 2026
Thank you for shopping with Kamedis. This Shipping Policy explains how we process, ship, and deliver orders placed through www.Kamedis.com
This policy applies only to orders placed directly through our official website.
1. Where We Ship
We currently ship to addresses within the United States.
Please note that shipping availability, shipping rates, and delivery times may vary depending on your location.
At this time, we do not ship to addresses outside the United States unless otherwise stated at checkout.
Optional if relevant:
We currently do not ship to P.O. boxes, APO/FPO addresses, Puerto Rico, Guam, the U.S. Virgin Islands, or other U.S. territories.
2. Order Processing Time
Orders are typically processed within 3–7 business days after the order is placed, excluding weekends and U.S. federal holidays.
Orders placed on weekends or holidays will usually begin processing on the next business day.
During high-volume periods, promotions, holidays, launches, or unexpected operational delays, processing times may be longer.
3. Shipping Methods and Delivery Estimates
Available shipping methods estimated delivery times, and shipping fees will be displayed at checkout before you complete your order.
Estimated delivery times begin after your order has been processed and shipped.
Delivery estimates are not guaranteed unless expressly stated. Delays may occur due to carrier issues, weather, holidays, high shipping volume, incorrect addresses, or other circumstances outside our control.
4. Shipping Fees
Shipping fees are calculated and displayed at checkout before payment.
If we offer free shipping, the applicable order minimum, eligible products, destination restrictions, and promotion terms will be shown on the website or at checkout.
Shipping fees are non-refundable unless the return or refund is due to our error, a damaged product, a defective product, an incorrect item, or where otherwise required by law.
5. Order Confirmation and Tracking
After you place an order, you will receive an order confirmation email.
Once your order ships, you will receive a shipping confirmation email with tracking information, if tracking is available.
Please allow up to 24–48 hours for tracking information to update after the carrier receives the package.
6. Shipping Delays
We make reasonable efforts to ship orders within the timeframe stated at checkout or in your order confirmation.
If no specific shipping timeframe is stated, we will ship your order within the timeframe required by applicable law.
Under the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, online sellers must have a reasonable basis for any shipping promise. If no shipping time is promised, sellers generally must ship within 30 days. If an order cannot ship within the promised time, the seller must notify the customer and, where required, provide the option to accept the delay or cancel the order for a refund.
If we are unable to ship your order within the stated timeframe, we may contact you with an updated shipping date and, where required, provide the option to continue waiting or cancel your order for a refund.
7. Incorrect or Incomplete Shipping Addresses
You are responsible for providing a complete and accurate shipping address at checkout.
We are not responsible for orders that are delayed, lost, returned, or undeliverable because of an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
support@kamedisus.zendesk.com
We will do our best to update the address before the order ships, but we cannot guarantee changes once an order has been processed, packed, or shipped.
If an order is returned to us due to an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping fees may apply.
8. Lost or Missing Packages
If your tracking information shows that your package was delivered but you did not receive it, please first check:
- Your mailbox, front desk, mailroom, parcel locker, or building reception
- Around your delivery location
- With household members, neighbors, or building staff
- The carrier’s delivery details
If you still cannot locate your package, please contact us at:
support@kamedisus.zendesk.com
Please include your order number and tracking number.
We will do our best to assist, but we are not responsible for packages confirmed as delivered by the carrier to the shipping address provided at checkout, unless otherwise required by law.
9. Damaged Packages or Products
If your package or product arrives damaged, please contact us within 7 days of delivery at:
support@kamedisus.zendesk.com
Please include:
- Your order number
- Photos of the damaged product
- Photos of the shipping box and packaging
- A description of the issue
Please do not discard the product or packaging until our customer support team has reviewed your request.
If we confirm that your item arrived damaged, we will offer a replacement, refund, or other appropriate solution at no additional cost to you.
10. Incorrect or Missing Items
If you received the wrong item or an item is missing from your order, please contact us within 7 days of delivery at:
support@kamedisus.zendesk.com
Please include:
- Your order number
- A description of the issue
- Photos of the items received and packaging, if relevant
If we confirm that an item was incorrect or missing, we will provide a replacement, refund, or other appropriate solution.
11. Order Cancellations
Orders may not be cancellable once they have been processed, packed, or shipped.
If you need to cancel an order, please contact us as soon as possible at:
support@kamedisus.zendesk.com
If your order has already shipped, it may be subject to our Return & Refund Policy.[PC1]
12. Risk of Loss
Risk of loss and title for products pass to you when the products are delivered to the shipping address provided at checkout, except where otherwise required by law.
13. Products Purchased from Other Retailers
This Shipping Policy applies only to purchases made directly from www.Kamedis.com.
If you purchased Kamedis products from another retailer, marketplace, pharmacy, distributor, or third-party website, please contact the original place of purchase for shipping-related assistance.
14. Contact Us
For shipping questions, order tracking, damaged packages, missing items, or delivery issues, please contact:
Kamedis Customer Support
Email: support@kamedisus.zendesk.com
Website: www.kamedis.com