KAMEDIS US WEBSITE: FREE SHIPPING ON ORDERS OVER $50.00

Return Policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. However, due to the nature of dermo-cosmetic products, we maintain strict hygiene and safety standards.

1. Return Window

You have 21 days business days from the date of delivery to request a return. After 21 days, we unfortunately cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Unopened & Sealed: The product must be in its original, unopened packaging with all safety seals intact.

  • Condition: The item must be unused and in the same condition that you received it.

  • Proof of Purchase: A receipt or proof of purchase is required.

Important Note: For hygiene and safety reasons, we cannot accept returns on products that have been opened, used, or had their protective seals tampered with, unless the product is defective.

3. Non-Returnable Items

  • Opened or used skincare/cosmetic products.

  • Gift cards.

  • Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.

4. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at support@kamedisus.zendesk.com with your order number and a photo of the item’s condition. We will arrange for a replacement or a full refund at no additional cost to you.

5. Return Process

  1. Request an RMA: Email us at support@kamedisus.zendesk.com to receive a Return Merchandise Authorization (RMA) number.

  2. Shipping: You will be responsible for paying for your own shipping costs for returning your item (unless the item arrived damaged). Shipping costs are non-refundable.

  3. Packaging: Ensure the product is securely packed to prevent damage during transit.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our support team.