Return Policy

Return Policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. We established this Return Policy due to the nature of dermo-cosmetic products, which warrants strict hygiene and safety standards.

1. Return Time-Window

You have 21 days from the date you receive the product (on hand) to request a return. After 21 days, we unfortunately cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• Unopened & Sealed: The product must be in its original, unopened packaging with all safety seals intact.
• Condition: The item must be unused and in the same condition that you received it.
• Proof of Purchase: A receipt or proof of purchase is required.
• Pre-Approval: The return must be approved by our customer support team before it is shipped back to us (see more information below, under “Return Process”).

Kamedis will use reasonable discretion to determine whether returned products meet the eligibility requirements set forth in this policy.

Important Note: For hygiene and safety reasons, we cannot accept returns on products that have been opened, used, or had their protective seals tampered with, unless the product is defective.

3. Non-Returnable Items

• Opened or used skincare/cosmetic products
• Products with broken, removed, or tampered safety seals
• Gift cards
• Free gifts, samples, or promotional items
• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase
• Products not purchased directly from our official website
• Products returned without prior authorization

If you purchased a Kamedis product from another retailer, marketplace, pharmacy, or distributor, please contact the original place of purchase for assistance.

 

4. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving the item at support@kamedisus.zendesk.com  with:

• Your order number
• A description of the issue
• Photos of the damaged, defective, or incorrect product
• Photos of the shipping box and packaging, if applicable

We will arrange for a replacement or a full refund at no additional cost to you. Please do not discard the product or packaging until our customer support team has reviewed your request.

Our determination of whether a product is damaged, defective, or incorrect shall be made in our reasonable discretion following review of your inquiry, and at times, following inspection, and such determination shall be final.

5. Return Process

1. Initiate a return process: Email us at support@kamedisus.zendesk.com to receive a Return Merchandise Authorization (RMA) number. Please include:

·         Your full name

·         Order number

·         Product name

·         Reason for return

·         Photos, if relevant

Returns sent without prior approval or without an RMA will not be accepted.

2. Shipping: You will be responsible for paying for your own shipping costs for returning your item (unless the item arrived damaged, defective or incorrect). Shipping costs are non-refundable. We recommend using a trackable shipping method. You bear all risk of loss or damage to returned products during shipment. We are not responsible for returns that are lost, delayed, or damaged in transit. Returns must be received by Kamedis in acceptable condition to qualify for a refund.
3. Packaging: Ensure the product is securely packed to prevent damage during transit.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Refunds apply only to eligible returned products. Shipping fees, gift wrapping, expedited shipping, and other service fees are non-refundable, unless the refund is due to our error or required by law.

7. Exchanges

We only replace items if they are defective or damaged.

8. Skin Reactions or Product Concerns

If you experience discomfort, irritation, sensitivity, or any unexpected reaction after using a product, please stop using the product and contact us at:

support@kamedisus.zendesk.com

Our customer support team may ask for your order number, product details, photos, batch/lot number, and a description of your experience so we can review the issue.

Opened or used products are not eligible for return for hygiene reasons, unless the product is confirmed to be defective or another remedy is required by applicable law. However, we review product concerns carefully and may offer support on a case-by-case basis.

This policy does not replace medical advice. If you experience a medical reaction, please consult a healthcare professional.

 

9. Lost or Missing Packages

If your package is marked as delivered but you did not receive it, please contact the shipping carrier first and check the delivery location, mailbox, building reception, neighbors, or household members.

You may also contact us at: support@kamedisus.zendesk.com

We will do our best to assist, but we are not responsible for packages that are lost due to an incorrect or incomplete shipping address provided at checkout.

10. Bundles, Kits, and Promotional Offers

If you purchased a bundle, kit, or promotional set, all items included in the bundle or set must be returned unopened, unused, sealed, and in their original packaging to qualify for a refund.

If your order included a free gift, sample, or promotional item, we may require that the free item be returned together with the eligible return. If the free item is not returned, its value may be deducted from the refund, where permitted by law.

Kamedis reserves the right to refuse returns or suspend customer accounts if we detect unusual return patterns, excessive returns, suspected fraud, or abuse of this return policy. We may also refuse future purchases from customers who violate this policy.

11. Final Sale Items

Items marked as “Final Sale” or “Non-Returnable” at the time of purchase cannot be returned or exchanged, unless they arrive damaged, defective, incorrect, or unless otherwise required by applicable law.

14. Changes to This Policy

Kamedis reserves the right to modify, update, or change this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to our website and will apply to order placed from that date onward. The policy in effect at the time of your purchase will govern your transaction.

13. Contact Us

For return, refund, exchange, or order-related questions, please contact:

Kamedis Customer Support
Email: support@kamedisus.zendesk.com
Website: www.kamedis.com