Product Safety & Reporting

Product Safety & Reporting

Effective Date: 4.8.26
Last Updated: 4.8.26

At Kamedis, product safety and customer care are a priority. We are committed to providing high-quality dermo-cosmetic products and to reviewing product concerns carefully and responsibly.

This page explains how to contact us if you have a product safety concern, product complaint, damaged product, unexpected reaction, or other issue related to a Kamedis product.

1. When to Contact Us

Please contact us if you experience or notice any of the following:

• Irritation, discomfort, sensitivity, or an unexpected skin or scalp reaction
• Allergic reaction or suspected allergic reaction
• Product defect
• Damaged, leaking, or broken packaging
• Unusual smell, color, texture, or consistency
• Incorrect, missing, or unclear label information
• Missing or damaged safety seal
• Incorrect product received
• Product quality concern
• Any other concern related to the safety, quality, or use of a Kamedis product

If you experience a serious or urgent medical concern, please stop using the product and seek medical attention immediately.

2. How to Report a Product Concern

To report a product concern, please contact us at:

• Kamedis Customer Support
  Email: support@kamedisus.zendesk.com
  Phone: 1-855-626-6606
  Business Hours: 9:30 AM to 4:00 PM IST

Please include as much of the following information as possible:

• Your full name
• Email address and phone number
• Product name
• Order number, if purchased from our website
• Place of purchase, if purchased elsewhere
• Date of purchase
• Date of first use
• Date the issue occurred
• Lot number or batch number, usually found on the product packaging
• Description of the issue or reaction
• Area of the body where the product was used
• How often the product was used
• Whether other products were used at the same time
• Whether medical attention was needed
• Photos of the product, packaging, lot number, and concern, if relevant

Please do not discard the product or packaging until our team has reviewed your report. The product, packaging, lot number, and photos may help us investigate the concern.

3. If You Experience a Reaction

If you experience irritation, redness, itching, burning, swelling, rash, discomfort, or any other unexpected reaction:

1. Stop using the product.
2. Rinse the affected area with water if appropriate.
3. Avoid applying additional products to the affected area unless recommended by a healthcare professional.
4. Seek medical advice if symptoms are severe, persistent, worsening, or concerning.
5. Contact us with the product details and description of your experience.

The information we provide is for general product support only and is not medical advice. For medical concerns, please consult a physician, dermatologist, pharmacist, or other qualified healthcare professional.

4. Serious Adverse Events

Under the Modernization of Cosmetics Regulation Act of 2022, known as MoCRA, cosmetic companies that qualify as the “responsible person” must report serious adverse events associated with the use of cosmetic products in the United States to the FDA. The FDA states that responsible persons are required to submit serious adverse event reports for cosmetic products.

A serious adverse event may include outcomes such as death, a life-threatening experience, inpatient hospitalization, persistent or significant disability or incapacity, infection, significant disfigurement, serious and persistent rashes, second- or third-degree burns, significant hair loss, or persistent or significant alteration of appearance.

If your report may involve a serious adverse event, we may contact you for additional information so we can evaluate and handle the report appropriately.

5. Product Use and Patch Testing

Always use Kamedis products according to the directions on the product label.

Before using a new skincare, scalp care, or hair care product, especially if you have sensitive skin, known allergies, or a history of reactions, we recommend performing a patch test.

General patch test guidance:

1. Apply a small amount of product to a small area of skin.
2. Wait 24 hours, or as directed by the product label.
3. If irritation, redness, itching, burning, or discomfort occurs, do not use the product.
4. If you are unsure whether a product is suitable for you, consult a healthcare professional.

6. Product Information and Medical Disclaimer

Kamedis products are dermo-cosmetic products. Information on this website is provided for general educational and product-use purposes only.

Unless expressly stated and legally permitted, Kamedis products and website content are not intended to diagnose, treat, cure, or prevent any disease.

If you have a medical condition, persistent symptoms, allergies, sensitivities, are pregnant or nursing, are using medication, or are unsure whether a product is suitable for you, please consult a qualified healthcare professional before use.

7. Privacy and Product Reports

When you report a product concern, we may collect personal information and product-use information in order to review and respond to your report. This may include contact details, product details, photos, information about your experience, and whether medical attention was needed.

We use this information to provide customer support, review product quality and safety, comply with legal obligations, and improve our products and processes.

For more information, please review our Privacy Policy.

8. Contact Us

For product safety concerns, quality complaints, product reactions, or damaged/defective products, please contact:

Kamedis Customer Support
Email: support@kamedisus.zendesk.com
Phone: 1-855-626-6606
Business Hours9:30 AM to 4:00 PM IST

If you believe you are experiencing a medical emergency, call emergency services immediately.